FAQ

Accuracy promise: if a fee we list for a place with full fee totals turns out to be wrong or missing as of your report date, send us the government's own document within 90 days of purchase and we'll refund the report in full.

What does the accuracy promise cover?

It covers a report for a place shown on Padstake with full fee totals. If a fee we list in your report is wrong, or a fee that place's schedule charges for the report's house is missing, and it was in effect on your report date, send us the government's own document within 90 days of purchase. If it checks out, we correct the fee and refund the report in full.

What does it not cover?

• Places shown with a partial total or impact fees only.
• Fees adopted after your report date.
• Project-specific charges that no fee schedule shows, such as conditions of approval, development agreements and special district assessments.
• Differences that come only from a project not matching the assumptions stated in the report (for example lot size, home size, meter size or number of units).

Is it a guarantee of total project costs?

No. It is a promise about the fees we list, as of the report date, and the most we ever owe under it is the price of the report. Figures are not a quote; confirm with the jurisdiction.

How do I make a claim?

Email [email protected] within 90 days of purchase with the report, the fee in question and the government's own document that shows it. We check it against the document.